Hearing aids are usually covered under most home contents insurance policies. If you have hearing aids fitted at Bellbird Hearing, we recommend informing your insurer when you purchase them and checking whether they need to be listed separately on your policy.

If your hearing aids are lost or significantly damaged, we can help guide you through the insurance replacement process.

Yes — we recommend contacting your insurance provider to confirm your hearing aids are covered.

Some insurers require hearing aids to be:

• Specifically listed on your policy
• Valued separately
• Added as individual insured items

Checking this early helps avoid issues if you ever need to make a claim.

If your hearing aids are lost, stolen, or damaged, follow these steps:

Step 1: Contact Bellbird Hearing

Let us know what has happened. We regularly work with insurance providers and can support you through the process.

We will:

• Assess whether your hearing aids can be repaired
• Provide a quote if replacement is needed
• Help you gather information required for your insurance claim 
  

Step 2: Contact your insurance provider

Start your claim with your contents insurance provider and let them know you would like Bellbird Hearing to handle the replacement.

Some insurers may suggest preferred suppliers or request alternative quotes. This is standard practice.

You always have the right to choose your audiology provider. You are not required to change clinics if you prefer to continue your care with us.

If needed, you can also request a cash settlement so you can proceed with your preferred provider.

Step 3: Replacement and ongoing support

Once your claim is underway, we will:

• Work with your insurer to process the claim
• Order replacement hearing aids
• Fit and program your new devices

Where available, we may also provide loan hearing aids so you can continue to hear clearly while waiting for approval or replacement.

Insurance processes can sometimes feel confusing or stressful. We are here to help at every step.

We can assist with:

• Documentation and clinical reports
• Quotes for replacement hearing aids
• Communication with your insurer if required
• Replacement fitting and follow-up care 

Some insurance companies may recommend alternative suppliers during the claims process. However, you have the right to choose your own audiology provider.

Under the Code of Health and Disability Services Consumers’ Rights, you are entitled to:

• Choose your healthcare provider
• Receive respectful, non-pressured care
• Continue treatment with your preferred clinic

You are not required to change providers if you wish to remain with us.

Our goal is to ensure you are supported throughout the entire process so you can return to hearing clearly as quickly as possible.

We provide full ongoing care, including:

• Hearing aid fitting and programming
• Adjustments and fine-tuning
• Aftercare and follow-up support

If you need help with a claim or replacement hearing aids, our team is here to assist.

• Book now
• Call now
• Hearing test