Hearing Aid Repairs & Aftercare in Christchurch & Timaru

Hearing aids require regular maintenance and occasional repairs to keep them performing at their best. At Bellbird Hearing, we provide expert hearing aid repair and aftercare services for clients in Christchurch and Timaru.

Whether your hearing aids are not working properly, need cleaning, or require professional adjustment, our team is here to help — even if your devices were fitted elsewhere.

Hearing aid repairs and support (for all brands)

We provide repair and support services for all major hearing aid brands and welcome clients who purchased their hearing aids from another clinic.

If you are new to the area or looking for ongoing hearing care, you can book a review appointment so we can assess your devices and help resolve any issues you are experiencing.

In-clinic hearing aid services

Many common hearing aid issues can be fixed quickly in clinic, often while you wait.

Our services include:

  • Hearing aid cleaning and servicing
  • Filter and wax guard replacement
  • Tubing replacement and minor repairs
  • Performance checks and sound adjustments
  • Ear mould cleaning and fit adjustments
  • Programming and fine-tuning updates

Regular maintenance helps prevent breakdowns and keeps your hearing aids performing at their best.

Common hearing aid problems we can help with

If you are experiencing any of the following issues, we recommend booking an appointment:

  • No sound or reduced volume
  • Distorted or intermittent sound
  • Battery or charging problems
  • Feedback or whistling
  • Physical damage to hearing aids or ear moulds
  • Poor sound quality or unclear speech

These issues are often simple to fix with professional cleaning, adjustment, or servicing.

Manufacturer repairs and loan hearing aids

For more complex issues, hearing aids may need to be sent to the manufacturer for repair. This may include internal component repairs or replacement of damaged parts.

If your hearing aids need to be sent away, we will:

  • Arrange manufacturer repairs
  • Provide guidance on timelines and next steps
  • Offer loan hearing aids where available, so you are not without hearing support 

Insurance replacement of hearing aids

Hearing aids are often covered under most contents insurance policies. We recommend checking with your insurer to confirm your cover and whether your devices need to be listed separately.

If your hearing aids are lost or damaged, we can help you through the process:

Step 1: Contact us first

Let us know what has happened. We can:

  • Assess whether your hearing aids can be repaired
  • Provide a replacement quote if needed
  • Assist with documentation for your insurance claim 

Step 2: Contact your insurer

Begin your claim with your insurance provider. Some insurers may suggest alternative suppliers for comparison quotes — this is standard practice.

You always have the right to choose your preferred audiology provider. You may request a cash settlement from your insurer so you can continue your care with us.

Step 3: Replacement and ongoing care

We work with insurance providers to support the replacement process and can assist with:

  • Ordering replacement hearing aids
  • Fitting and programming new devices
  • Providing loan hearing aids where available during the process 

Our goal is to help you return to hearing clearly as quickly as possible.

Ongoing hearing aid care

Regular maintenance is key to keeping your hearing aids working properly and extending their lifespan.

We recommend routine care appointments for:

  • Fine-tuning and sound adjustments
  • Software and programming updates
  • Cleaning and preventative maintenance
  • Ear mould adjustments if your fit changes over time 

Hearing aid repairs for all clients

We are happy to support you even if your hearing aids were fitted elsewhere. Many clients choose us for ongoing care after moving to the region or wanting more personalised support.

If you are experiencing issues with your hearing aids, a quick review appointment can often resolve the problem.

Book hearing aid repairs or a review

If your hearing aids are not working as expected, our team can help.

  • Book now
  • Call now
  • Hearing test