Hearing aids are often covered under most contents insurance policies. We recommend checking with your insurer to confirm your cover and whether your devices need to be listed separately.
If your hearing aids are lost or damaged, we can help you through the process:
Step 1: Contact us first
Let us know what has happened. We can:
- Assess whether your hearing aids can be repaired
- Provide a replacement quote if needed
- Assist with documentation for your insurance claim
Step 2: Contact your insurer
Begin your claim with your insurance provider. Some insurers may suggest alternative suppliers for comparison quotes — this is standard practice.
You always have the right to choose your preferred audiology provider. You may request a cash settlement from your insurer so you can continue your care with us.
Step 3: Replacement and ongoing care
We work with insurance providers to support the replacement process and can assist with:
- Ordering replacement hearing aids
- Fitting and programming new devices
- Providing loan hearing aids where available during the process
Our goal is to help you return to hearing clearly as quickly as possible.